Frequently Ask Questions
FAQs
Preparing for a journey to Mauritius should be as effortless as the experience itself. We have curated these frequently asked questions to provide clear guidance on the practicalities of your visit. From travel requirements to our bespoke services, these answers offer a helpful starting point as we begin the process of shaping your personalized itinerary. Our goal is to ensure you feel informed and supported at every stage of your exploration.
Pre-Travel
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First, we kindly ask that you complete our Travel Inquiry Request Form or Pre-Vacation Questionnaire, providing as much detail as possible.
This information allows us to create a tailor-made itinerary, which will be sent to you within 72 business hours. Once you receive the proposed itinerary, we’ll work with you to refine and customize your Mauritian holiday before finalizing your booking.
For more complex travel needs, the proposal turnaround time may be extended. If this applies to your trip, we’ll inform you of the expected timeframe for planning.
For last-minute travel requests (within 14 days of departure), we offer an expedited service. A $200 Rush Fee applies to produce an itinerary within 12 hours for booking.
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To confirm your booking, a deposit of at least 25% will be required. The exact amount will be determined based on your customized itinerary, and we will notify you accordingly.
Final payment must be made in full no later than 90 days before your departure date. Otherwise, payment in full is required upon booking if less than 90 days before your departure date.
As your departure approaches, and once your final payment has been received, we will send you the complete itinerary and travel documents. You will also receive our Welcome Guide, which includes essential travel tips for Mauritius and our in-destination contact information for seamless support throughout your stay.
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Yes! Your passport must be valid at least 6 months beyond the dates of your trip.
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Currently, there are no Covid testing or vaccination requirements for entry to Mauritius.
Payments
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We accept credit card payments, with transactions processed in USD and EUR, unless otherwise requested. An electronic invoice with a secure payment link will be provided for each payment, including deposits and final balances.
For packages booked more than 90 days before departure, we offer flexible payment plans to make your travel planning easier.
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We provide all pricing in a comprehensive travel package.
We do not provide itemized pricing.
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We pride ourselves on transparency—there are no hidden fees!
Any additional costs will be discussed upfront for custom services or special events beyond standard offerings like hotels, transportation, and tours.
Please note that major modifications made more than 30 days after your initial booking will incur a $50 fee per change.
All supplier-specific penalties and terms will apply and will be clearly outlined in your itinerary.
For full details, please refer to our Terms and Conditions.
During Travel
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Your dedicated Harmony Mauritius Travel Expert will be available to assist you both before and throughout your trip, ensuring all your questions are answered.
Upon arrival, you’ll be introduced to your in-destination contact, and you’ll receive all necessary emergency contact details in your travel documents.
We work exclusively with trusted local guides and travel partners across Mauritius to ensure your journey is seamless. Our local team—fluent in the island’s languages—responds quickly to any needs, acting as an extension of our USA-based team. They provide personalized service, offering you an authentic and enriching exploration of Mauritius. You can trust that you’ll be well-supported throughout your journey and treated like family.
If you’ve booked through a travel advisor, please direct any pre-travel questions to them. We value our partnerships with travel advisors and collaborate closely to ensure a flawless experience.
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